Redrock Microsystems, LLC. Terms And Conditions
Last update 11/2013
BUILD TO ORDER PROCESS
Redrock Micro manufactures and delivers products on a "build to order" basis. This means we accept your order and require payment prior to shipping. Once assembly is complete we ship the finished product(s) to you. you will automatically receive an automated email including tracking number. This process allows us to deliver the best quality product at the lowest price possible. All our estimated product lead times are published, available, and regularly updated at http://store.redrockmicro.com/LeadTimes In the event you order products with different lead times, the product with the longest lead time will determine the lead time for the total order. All products on one order will be shipped at the same time unless other arrangements have been made. Published, verbal, or otherwise stated ead times are estimates and provided for guidance only. Lead times do not constitute a express or implied commitment or obligation on the part of Redrock to deliver within that timeframe.
We gladly accept Visa, Mastercard, American Express, and any credit cards and electronic checks that PayPal accepts. Pre-payment: Especially for our international customers, we welcome payment in advance by money order, cashiers check or bank wire transfer. Please note that all checks must clear your bank account prior to shipping. Please ask us for instructions regarding bank wire transfers by sending an email to firstname.lastname@example.org.
COD & PURCHASE ORDERS
We do not accept COD orders. With prior approval from Redrock, POs are gladly accepted from schools, government agencies, FCC licensed operators and major corporations. A hard copy of your purchase order is required. In ALL cases payment in full is required in advance of orders being shipped unless other arrangements have been made with Redrock directly.
We recognize that customers may from time to time order the incorrect item and desire to replace it with the correct one. Should an item need to be exchanged, customers must contact Redrock at email@example.com within 7 (seven) business days upon receipt of the shipment to arrange for an exchange. Returned product must be in new condition with all original packaging material. If product shows signs of use or misuse this may invalidate the exchange and customers may be responsible for the full replacement amount. A 15% restocking fee will be charged for all returns. A Return Merchandise Authorization (RMA) number must be obtained from Redrock Micro prior to returning any merchandise for exchange. Any packages shipped to Redrock without a Redrock-issued RMA will be refused.
Return of major electronic equipment items - including but not limited to the microRemote, One Man Crew, microFollowFocus, microMatteBox, microShoulderMount, accessories, rods, rod support systems, adapters, and attire: All major equipment sales are final with exception of defective merchandise. Defective merchandise is eligible for exchange within 15 days from date of receipt/delivery. Customer must notify us in writing of defective item. If item is found to be defective, customer will receive a direct exchange, suitable replacement (if item has become discontinued or unavailable), a repair, or in-house credit at the sole discretion of Redrock Micro. There are no refunds issued on any equipment items. Please note that the following items are not returnable or refundable for any reason: Shipping and handling charges, clothing, accessories.- A minimum restocking fee of 15% will be imposed on all non-defective merchandise returned in new condition. There is no restocking fee on the return of defective merchandise as Redrock determines. Redrock Micro reserves the right to charge additional restocking fees for merchandise returned in less than new condition.- A Return Merchandise Authorization (RMA) number must be obtained from Redrock Micro prior to returning any merchandise. Any product returned to Redrock Micro without an RMA number will be returned to the customer at the customer's expense and no credit will be issued. RMA numbers are valid for a period of 30 days only. Merchandise received beyond the 30 day period will not be credited and will be returned to the customer at the customer's expense.
SHIPPING LEAD TIMES